Returns

Returns & Refunds

Not what you expected?

We completely understand — sometimes things just aren’t quite right.
If you're not happy with your purchase, you have 14 days from receipt to return it.

Please email us at hello@aliceinscandiland.com before sending anything back. Let us know your order number and reason for the return — we kindly ask you not to return an item without contacting us first.

Returned items must be:

  • Unused

  • In their original packaging

  • With all labels still attached

Items that don’t meet these conditions cannot be refunded or exchanged. Once we receive and inspect your return, your refund (or exchange) will be processed within 7 days, either back to your original payment method, or to Store Credit if this was discussed.

Please note:

  • The cost of return postage is your responsibility unless the item is faulty or was sent in error (as confirmed via email).

  • Original shipping costs are non-refundable.

  • If returning from outside the UK, any customs charges incurred will be deducted from your refund.

We recommend using a trackable service and retaining proof of postage, especially for higher-value items. We are not responsible for returns lost in transit.

Please include your order number and a brief note explaining the reason for return.

Return Address:
Returns @ Alice in Scandiland
28 Fore Street, Lostwithiel, Cornwall, PL22 0BL, UK

Items Exempt from Returns

For hygiene or bespoke reasons, the following items are non-returnable:

  • Custom-made items

  • Earrings

  • Magazines

  • Gift Cards

  • Certain vintage items (as clearly stated in the product description)

Faulty Goods

If something isn’t right, we’re here to help.

You have 30 days from receipt to notify us of any faults. Please email us at hello@aliceinscandiland.com with a description of the issue and, where applicable, photos.

Regretfully, we cannot accept fault-related returns after this 30-day window.

Please note: Vintage items purchased in-store are non-refundable.

Damaged in Transit?

If your order arrives damaged, please photograph the outer packaging and how the item was found inside. These images help us make a claim with the courier and ensure things were packed appropriately.

Without photographic evidence, we may not be able to offer a refund or replacement.

Vintage & Product Descriptions

Our shop offers a thoughtful mix of new pieces and genuine vintage finds.
Vintage items naturally show signs of their age — this adds to their charm. Please read product descriptions carefully and view all images before purchasing. If you’re unsure, we’re always happy to provide more information.

Vintage items are non-refundable.

Refund Processing

Refunds (for eligible items) will be issued within 7 days of the item being received in the condition stated in this policy.

If your refund isn’t showing:

  1. Check your bank or payment account again

  2. Contact your card provider — some delays are beyond our control

Only get in touch if you’ve done the above and still need help — we’re here at hello@aliceinscandiland.com.

You may wish to refer to the EU Distance Selling Directive for more details on your consumer rights.